30-Day Return Policy
At Provia Goods, we want your family to feel completely confident in every purchase. If a product isn't the right fit for your home, you have 30 days from the delivery date to return it for a full refund.
Eligibility & Condition
- Items must be in their original packaging and condition.
- Cleaning liquids and personal care products must be unopened and seals intact for safety reasons.
- Bundles must be returned as a complete set.
How to Start a Return
Simply email our family support team at contact@proviagoods.com with your order number and the reason for your return. We will provide you with a return authorization and shipping instructions within 24 hours.
Refunds & Timelines
Once we receive and inspect your return, we will process your refund immediately. Funds typically appear in your account within 5-10 business days, depending on your bank's policies.
Exchanges & Further Help
Ordered the wrong scent or size? We offer free exchanges on most items. If you have any questions about your order, our team is always ready to help you find a fair solution.
Is Your Item Eligible?
To ensure safety and fairness for all our family shoppers, we ask that returned items meet the following eligibility criteria:
- Product Condition: Items must be in their original, unopened, and unused condition. For hygiene and safety reasons, we cannot accept returns on personal care products that have been unsealed.
- Original Packaging: Please return the item in its original brand packaging, including all protective seals and labels intact.
- Proof of Purchase: A valid order number or proof of purchase is required for all return requests.
- Excluded Items: For the protection of all customers, certain items marked as 'Final Sale' or 'Non-Returnable' at the time of purchase cannot be returned.
Step 01
Contact Support
Email us at contact@proviagoods.com within 30 days of delivery. Provide your order number and the reason for your return.
We've made our return process simple and straightforward for your peace of mind. Just follow these three easy steps.
How to Initiate a Return
Step 02
Prepare Info
Ensure items are unused and in original packaging. We'll send you a Return Authorization (RA) number to include with your shipment.
Step 03
Ship It Back
Carefully pack your products and ship them to the address provided in your auth email. We recommend using a trackable service.
Refunds & Timelines
Once your return is received and inspected (usually within 48 hours of arrival), your refund will be processed and automatically applied to your original method of payment. We aim for transparency so you can shop with total confidence.
- Bank Processing: Though we issue refunds immediately, please allow 5-10 business days for your bank to post the credit to your account.
- Method: All refunds are issued back to the original payment method used at checkout for your security.
- Notification: You will receive an automated email confirmation the moment your refund has been successfully initiated.
Hassle-Free Exchanges
We want your family to have exactly what they need. If you've received a damaged, defective, or incorrect item, we make exchanges easy and stress-free. Our team is dedicated to ensuring you have safe, effective products for your home without the wait.
Simply contact our support team within 30 days of delivery, and we will arrange for a replacement to be sent to you as quickly as possible. We cover the cost of shipping for all qualified exchanges to ensure your family's routine is never interrupted.
Need a Hand?
At Provia Goods, we believe in building long-term trust with our family of shoppers. If your cleaning or personal care essential isn't exactly right, our team is here to ensure a solution that is safe, fair, and reassuring.